Last updated: January 24, 2023

This privacy statement explains what personal data RIBERATEC collects from you and how we use that data.

Who We Are

We are RIBERATEC - an innovative IT company located internationally. For 20 years, we have been solving problems of developing businesses via IT-automation. As you read this document, you are currently visiting our website, which is a digital face of our company. We are strongly committed to delivering a great experience while you surf our website, to sharing resources you might be interested in, to promptly clarifying any questions that might pop up and to ensuring an uninterrupted functioning of the website. This won’t be possible without your kind assistance, which you render by sharing your personal data with us. At the same time, we understand that personal data is an extremely sensitive matter, and we take your privacy very seriously. To avoid making you feel uneasy in this regard, we’ve developed this privacy policy, which addresses every little detail of our work with your personal data.

What Personal Data We Collect

RIBERATEC collects data to provide you with direct feedback in respect of our services. You provide some of this data directly, such as when you fill in any of the forms on our website - "Contact us", "Contact", "Apply for a job" and "Ask the author" forms to contact us for support or comment on our articles. We get some data using technologies like cookies, and receiving error reports or usage data from software running on your device.

We also obtain data from third parties. We protect data obtained from third parties according to the practices described in this statement, plus any additional restrictions imposed by the source of the data. These third-party sources may vary over time, but currently include:

• Service providers that help us determine a location based on your IP address in order to customize certain products to your location.

• Partners with whom we offer co-branded services or engage in joint marketing activities.

• Publicly-available sources such as open government databases or other data in the public domain.

You can choose what data we collect. When you are asked to provide your personal data, you may decline. But if you choose not to provide data that is necessary to deliver a service or a feature or give feedback, you may not be able to use this service or feature or receive feedback.

The data we collect can include the following:

Name and contact data - Your first and last name, work email address, phone number, company name and other similar contact data.

Demographic data - Your country and preferred language.

Website data - data about how you interact with RIBERATEC's website. For example, we collect:

_{• Details of visitor behaviour patterns, i.e. what sections and pages you visit and how much time you spend there.}

_{• Configuration data - the network you use to connect to our website. This includes your IP address.}

_{• Error reports and performance data. We collect data about problems you experience with our services. This data helps us to diagnose problems and to provide solutions. Depending on your browsing environment and settings, error reports can include such data as the type or the severity of the problem, details of the software or the hardware related to the error, the contents of the files you were using when the error occurred, as well as the data about other software on your device.}

_{• Troubleshooting and Help Data. In case RIBERATEC is engaged in troubleshooting and help, we collect data about you and your hardware, software, and other details related to the incident. Such data includes contact data, the content of your communications with RIBERATEC, the condition of the device and the application when the fault occurred and during diagnostics, and system and registry data about software installations and hardware configurations.}

Please, be aware that you may send personal data we do NOT require, for example, your payment information, in the description section of a CONTACT-US form. We do not use this information in any way, besides storing it on our backup server. Please, do not share any personal data that we do not request from you directly.

Our website is not intended for children, and so, we do not intentionally collect data relating to them. Should a child visit our website mistakenly, Parents can revoke the consent choices previously made, and review, edit or request the deletion of their children's personal data.

We may also collect personal data from third parties who have your consent to pass on your details to us, or from publicly available sources.

Why We Collect Personal Data

RIBERATEC collects the data for the following purposes:

sending communications, including promotional communications; advertising; analyzing website visitor statistics; technical website troubleshooting; improving website user experience.

In carrying out these purposes, our intention is to provide information you’ve requested; to contact you if we need to obtain or provide additional information; to make sure our records are right and to check every now and then that you’re happy and satisfied with our service. RIBERATEC doesn't rent out, sell or trade email lists with other organisations and businesses.

To ensure and enhance your privacy and data security, we have built in technological and procedural safeguards designed to prevent data leaks. For example, we store data we collect from you, such as your name, email address or phone number, company name, in a private secure database.

Additionally, you can subscribe to our emailing list and choose what type of promotional communications you would like to receive from RIBERATEC.

Why We Share Personal Data

We share your data with our Sales and Service team, which handle your request. Each member of our team is obligated to abide by our data privacy and security requirements and is not allowed to use personal data received from us for any purpose other than those specified above.

We retrieve, transfer, disclose, and preserve personal data, when we have good reason to believe that doing so is necessary in order to:

1. Comply with the applicable law or respond to a valid legal process, including in response to a request from law enforcement or other government agencies.
2. Protect our customers, for example, to prevent spam or attempts to defraud users of our services, or to help prevent the loss of life or serious injury of anyone.
3. Protect the rights of RIBERATEC, including enforcing the terms governing the use of the services.

Please, note that some of our website pages may include links to products of third parties whose privacy practices may differ from those of RIBERATEC. If you provide personal data to any of those parties, your data is governed by their privacy statements.

Your Rights

You are entitled to view, edit, or delete the personal information that we hold:

• You may ask what personal data about you we hold and who the recipients of your personal data are, at any time.

• You may ask us to update and correct any out-of-date or incorrect/incomplete personal data that we hold about you free of charge.

• You may opt out of any marketing communications that we send you at any time. This choice does not apply to mandatory service communications.

• You may recall your consent for the processing of your information at any time.

• You may request erasing or updating your personal information.

How To Request an Update or Deletion of Your Personal Data

You can ask RIBERATEC to update, as well as delete all or a part of your personal data that we hold. For that, please email info@riberatec.com, identify yourself and specify your request. We respond to requests within 30 days. Please note that, for security reasons, before updating or deleting your personal data, we will send you a verification email.

As the main reason why we collect your personal data is to improve our services and your experience with our website, we would be grateful if you also indicate in your email why you wish to delete your personal data.

Cookies & Similar Technologies

RIBERATEC uses cookies (small text files placed on your device) and similar technologies to provide our online services and to help collect data. The text in a cookie often consists of a string of numbers and letters that uniquely identifies your computer, but it can contain other information as well.

We use cookies and similar technologies for several purposes, including:

Security - to detect fraud and abuse of our website and services.

Storing information you provide on a website - to remember information you provided previously. The main reason we typically set cookies is to gather website statistics.

How to Control Cookies

You may turn off cookies in your browser.

Other Similar Technologies

In addition to standard cookies, we can use other similar technologies to store and read data files on your computer. This is typically done to improve speed and performance by storing certain files locally. Similar to standard cookies, these technologies can also be used to store a unique identifier for your computer, which can then be used to track behaviour. These technologies include Local Shared Objects (or "Flash cookies").

Notice to End Users

RIBERATEC's intention is to deliver its services to companies and organizations. Your use of RIBERATEC's website may be subject to your organization's policies, if any. If your organization administers your use of RIBERATEC’s website, please direct your privacy inquiries to your administrator. RIBERATEC is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

If you use an email address provided by an organization you are affiliated with, such as an employer or school, the owner of the domain (e.g., your employer) associated with your email address may access and process your data, including the contents of your communications and files.

How We Secure Your Data

We use a variety of security technologies and procedures to help protect your personal data from unauthorized access, use or disclosure. For example, we store the personal data you provide on secure computer systems that have limited access and are in controlled facilities.

How Long Personal Data is Stored

RIBERATEC retains personal data for as long as necessary to provide the services and the feedback you have requested, or for other essential purposes, such as complying with our legal obligations, enforcing our agreements. Because these needs can vary for different data types, actual retention periods may vary. The criteria used to determine the retention periods include:

Is the data sensitive? If so, a shortened retention time would generally be appropriate, which amounts to up to five years.

Is RIBERATEC subject to a legal, contractual, or similar obligation to retain the data? Examples can include mandatory data retention laws in the applicable jurisdiction, government orders to preserve data relevant to an investigation, or data that must be retained for the purposes of litigation.

How We Change this Privacy Policy

We update this privacy statement when necessary to amend its terms or reflect customer feedback. When we post changes to this statement, we revise the "last updated" date at the top of the statement. If there are material changes to the statement, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.

How to Contact Us

If you have a privacy concern, complaint, or question about our Privacy Policy, please please email us at info@riberatec.com, identify yourself and specify your request. We will respond within 30 days.